Job Title: Performance Analysis Manager (Enterprise Business).
Location: Nigeria .
Company: Airtel.
Job Summary:
•Interface customers on regular basis
•Monitor Enterprise network performance 24x7 of each customer.
•Circulate the performance reports daily to each customer and all internal stake-holders.
•The performance report should include at least service up time, usage, throughput, outages, Quality KPIs, etc.
•Ensure that the customer service KPIs are delivered as agreed
•Generate downtime reports to be used for customer refund/compensation based on agreed contract
•Any service degradation should be immediately escalated to right people for resolution. Also share it with the customer with severity. ..
Requirements
•Bachelor of Engineering Degree
•Sound knowledge of enterprise network architecture and technologies, service assurance, customer complaint handling and resolving.
•Database maintenance, Analytical and Presentation skills
•Minimum 8 years in the similar field. Customer service experience will be an added advantage
»»» Click For More Details and Apply
Location: Nigeria .
Company: Airtel.
Job Summary:
•Interface customers on regular basis
•Monitor Enterprise network performance 24x7 of each customer.
•Circulate the performance reports daily to each customer and all internal stake-holders.
•The performance report should include at least service up time, usage, throughput, outages, Quality KPIs, etc.
•Ensure that the customer service KPIs are delivered as agreed
•Generate downtime reports to be used for customer refund/compensation based on agreed contract
•Any service degradation should be immediately escalated to right people for resolution. Also share it with the customer with severity. ..
Requirements
•Bachelor of Engineering Degree
•Sound knowledge of enterprise network architecture and technologies, service assurance, customer complaint handling and resolving.
•Database maintenance, Analytical and Presentation skills
•Minimum 8 years in the similar field. Customer service experience will be an added advantage
»»» Click For More Details and Apply
No comments:
Post a Comment