Job Details:
Skills
Recognized as an expert in E-business applications and its Technology components with hands-on skills in the following areas:
*.E-business Release 11i /R12.
*.RAC Database 10g/11g with E-business Environment.
*.Apps DBA daily operational tasks.
*.E-business Platform Migration and High Availability Solutions
*.10g/11g Database , Data Guard , RMAN , Web-logic
*.Performance Tuning for Database and E-Business Suite.
*.E-Business Suite workflow components/configuration and tuning
*.Installing, upgrading and administrating Oracle technology stack in line with the clients requirements
*.Executing reviews and gathering Data as defined by the ACS Service Portfolio
*.Technical assistance with software installations
*.Proactively alerting customers to product developments and issues Delivering technical presentations
*.Delivering reactive technical support in a timely manner
*.Problem analysis and investigation
*.Providing and verifying problem workarounds or patches
*.Researching and responding to technical inquiries
General
*.Acting as an ambassador for Oracle ACS and Oracle products
*.Provides support and technical assistance to TAM as required
*.Establishing a partnership relationship with the service managers in the
*.account(s) in order to encourage participation in account activities
*.Developing and maintaining relationships with the Service Management contacts within the designated account(s) and relevant third parties
*.Ensure the account(s) is a reference-able customer
*.Acting as the key point of contact and advocate for the customer and Oracle Support
*.Pro-actively identifying potential issues and raising/resolving with the customer
*.Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization
Qualifications
*.Computer Science or related degree discipline
*.6-10 years experience with E-business 11i/R12
*.Ability to travel on frequent basis.
*.Good command of English language (Written/Spoken)
*.Excellent problem solving and analytical skills
*.Self motivated and resourceful
*.Excellent written and verbal communication skills
*.Ability to work as a team player as well as on own initiative
*.Ability to work under pressure in escalated situations
*.Good presentation skills
*.Willingness to travel during week to work on customer sites
*.Oracle Certified Professional qualification an advantage..
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