Job Details:
Scope
• Reports to Advanced Customer Services (ACS) Delivery management
• Works as part of the Oracle ACS Delivery team
• May be asked to work during nights or weekends on the shift basis to cover 24x7 service coverage
Responsibilities
*.Provide technical guidance and assistance either as required or as part of longer term engagements with key customers
*.Monitoring customer's critical systems for incidents, identify operations issues and problems, supporting in problem resolution
*.Provide reactive onsite and/or remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation.
*.Provide alternative temporary workarounds to technical problems in customer’s Oracle systems
*.Provide proactive technical advices to avoid possible future issues. Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions.
*.Document work delivered to customers
*.Plan and document Oracle service activities in the assigned accounts, drive their execution and communicate their status to senior customer and Oracle management
qualifications
• Computer Science or related degree discipline
• Technical knowledge: Oracle Weblogic Administration, Oracle FMW Platform, BPEL, J2EE, Advanced performance tuning and optimization techniques, Strong UNIX skills.
• Minimum of 6 years in Application Servers (J2EE) with supporting/managing production and non-production environments
Experience in SOA, Weblogic, Webcenter , BEA, OBIEE, OAM ,Oracle Hyperion , LDAP, SSO , SSL
· Experience in Oracle Fusion and its integration with E-Business suite , Sieble and Hyperion
· Experience in 10g/11g Database
• Advising on design of high availability solutions •
Optimizing Oracle software environment for optimum configuration, its performance and availability, achieving cost efficiency
• Experience with complex incident diagnostics and resolutions in multivendor and multi-technology environments
• Leading one or more IT change management project(s) where Oracle technology was involved
• Communicating with and presenting to senior IT management on various aspects of running IT systems/projects
• Fluent English
Professional Competencies
• Adapting to change
• Communication
• Customer Focus
• Problem Solving
• Quality
• Planning & Organizing
• Teamwork..
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