Job Details:
The Tiffany Assistant Store Manager will effectively lead, develop and support the sales and operations team members of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Assistant Store Manager is a dynamic, attentive and inspiring leader who has strong relationship building expectations for unsurpassed customer service. The Assistant Store Manager is the team leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. This position focuses on the overall store management of staff, team development, scheduling, sales and operational effectiveness and training.
Responsibilities
Key Accountabilities
*.Achieve and/or exceed sales plan;
*.Partner with Store Manager to create, communicate and execute a vision for the sales team;
*.Regularly partner with Store Manager to assist with closing transactions through effectively modelling Power of Blue selling behaviors: Engage, Discover, Present, Resolve, Close and Develop;
*.Act as a sales leader liaison between Sales Professionals and Store Manager;
*.Use sales reporting tools to create recommendations for increasing sales;
*.Regularly communicate corporate strategies and initiatives to Sales professionals to increase sales;
*.Partner with Store Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales professionals. Clienteling/Service Excellence
*.Partner with Store Manager to lead and champion team on executing consistent superior sales service and service delivery to increase and retain customer loyalty;
Partner with Store Manager to execute Clienteling Program to develop new customer base and develop the existing business;
*.Partner with and ensure Sales professionals capture meaningful customer data for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
*.Partner with and ensure Sales professionals execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
*.Assist in managing current TR customer base by cultivating new relationships and migrating existing customers at higher levels;
*.Support key company, regional, and local events – and product launches – with strategic client attendance and sales results;
*.Partner with Store Manager to use the Power of Blue coaching tool to ensure employees are providing a consistent luxury experience. Talent Management
*.Regularly partner with Store Manager to encourage and develop Sales professionals through coaching to the Sales Interaction Observation/Power of Blue: ensure all Sales professionals are observed at least once per week;
*.Regularly partner to motivate and inspire Sales professionals through effective use of the performance management process, verbal recognition and enthusiastic communication;
*.Partner to develop individual action plan with Sales professionals to increase sales and improve performance;
*.Have a working knowledge of the skills and development needs of staff and exhibit the ability to communicate development needs in a consultative supportive manner..
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