Job Details:
As a Visa & Passport Specialist, you will be responsible for:
*.Delivering on the CIBT Customer Service Commitment every day
*.Handling detailed review of all travel documents to ensure requirement compliance, conducting follow-up with clients to obtain missing or incomplete information, and preparing the submission of travel documents to the relevant issuing authority
*.Being accountable and taking ownership of the customer’s experience from beginning to end
*.Actively listening to the client and creating a rapport in order to anticipate their needs
*.Staying ahead of the process by pro-actively communicating with the customer so they are consistently aware of their status in the process
*.Continually building knowledge of passport and visa requirements to ensure you are always providing the most current information to the customer
*.Creating innovative ways to resolve customers’ issues or concerns to win their loyalty; ultimately making a loyal enthusiast out of the customer, so they will recommend CIBT to others
*.Maintaining customer confidence in the products and services we offer through quality control and communication throughout the process to ensure customer satisfaction and retention
A Successful Applicant Will Have The Following Qualifications
*.Minimum of 3 years recent prior customer service experience
*.Exceptional communication skills with diplomacy; must be fluent in English both orally and in writing
*.Exhibit a friendly, reliable, enthusiastic, obliging and compassionate personality
*.Passion for serving customers with proactive solutions and demonstrated troubleshooting abilities
*.World class customer service focus with ability to satisfy the customer
*.Effective and strong consultative skills with the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high satisfaction from the customer with the service they received
*.Ability to remain cool under pressure and successfully multi-task while developing rapport with customers is essential
*.Must be resourceful and capable of learning and using computer systems
*.Have a can do attitude
*.Adapt to an ever changing environment and being resilient
*.Must have ability to work in team environment while being an individual contributor to the overall success of the office
*.International destination knowledge, including knowledge of emerging destinations or prior travel experience preferred..
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