Job Details:
KEY RESPONSIBILITIES
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Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
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Sell tickets and ensure cabin accommodations
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Perform computer and paperwork tasks
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Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
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Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
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Processing and securing passenger luggage
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May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
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Other duties as assigned
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Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
HOURS OF OPERATION: 4AM - Midnight
HOURS
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This position is part-time with 20-30 scheduled hours per week, however there is an opportunity to pick up additional hours if you would like to get closer to full-time.
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As an airline we operate 365 days per year. We are looking for candidates who are flexible and able to work any shift, weekdays, weekends, and holidays.
TRAINING
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The first week of training will take place in Seattle, WA.
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The next two weeks of training will take place at the San Jose Airport.
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Training is paid and is 30-40 hours per week.
QUALIFICATIONS
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High school diploma or equivalent required
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Must be at least 18 years old
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Must be authorized to work in the U.S.
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Two years of customer service or community service experience required
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Possess excellent communication skills (both verbal and written)
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Possess exceptional interpersonal skills
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Type at least 25 WPM required
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Flexible to work varied shifts, weekends, holidays required
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Able to participate in paid training required
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Able to accept a starting pay of $13.87 per hour (may vary depending on location) required
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Able to learn and operate a computerized reservation system
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Able to adapt to performing work according to set procedures
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Able to anticipate needs of others in a fast paced environment .
THE LOCATION
The location for this position is in San Jose, California..
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