Job Details:
Summary
A Services Engineer delivers a variety of technical services in live customer networks and creates customized software packages for specific customers. The job holder identifies and trouble shoots faults by applying standard resolving processes. A Services Professional Experienced may develop and design methods, tools and scripts within a defined framework in line with customer requirements, and/or carry out site design and layout. A Services Professional independently carries out the work duties as described in the accountabilities below subject to managerial follow up and review of results.
Impact
A Services Engineer mainly interacts with other Ericsson Services Engineers , other groups within the Service Delivery organization, and with customers on issues related to site engineering, troubleshooting of network problems, and in training sessions. Often plays a role as project member during delivery phase of projects and can hold a leader type of role (Implementation lead, System Verification lead, Development lead, etc.).
Main Responsibilities
Based on business needs, responsibilities may include the following:
*.Deliver services within site engineering, integration and/or configuration and/or support of products and networks in accordance with a customer service contract.
*.Identify faults and troubleshoot these, according to a set of defined alternatives, and apply standard resolving processes in the network.
*.Perform complex updates/upgrades of live networks
*.Conduct customized integration of products/networks, including 3rd party products
*.Plan, design and optimize the network based on the customers' requirements on the technical functionality.
*.Develop and design methods, tools and scripts within a defined framework and in accordance to customer and solution requirements.
*.Participate in on-call support rotations within the technical teams
*.Participate in technical reviews and provide on-site support to our customers, local support offices and Ericsson organizations.
*.Hands-on configuration of the solution
*.Documents the new and changed functionality. User guide and tutorial documents are needed for each changed or new function.
*.Develops and documents test cases for execution and delivery
*.Installs, integrates, configures the products (Ericsson Order Care and Catalog Manager) and tests.
*.Performs acceptance testing (ATP)
*.Has frequent contact with the external customers or Ericsson Solution Architect.
Developments:
*.Perform programming,
*.Perform Unit test on all code
*.Assist with test case development
*.Java scripting with Ericsson Order Care specific object model
*.Java programming
Accountabilities
*.Deliver all services as per the Ericsson Global Processes.
*.Expected to travel internationally and sometimes on short notice with variable durations (60-200 days per year).
*.Play significant role in improvement initiatives
*.Responsible for continuously keeping your competence and skills up to date
*.Actively contributes to knowledge sharing
*.Take ownership of deliverables
Recommended Minimum Requirements
Education:
*.Bachelor's degree in Engineering/Computer Science or equivalent.
Pertinent Experience:
0 - 2 years of relevant experience
Competence....
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