Process Advisor | Barclays- Chennai, India

Job Details:
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high level customer service
Key Accountabilities  Process transactions in accordance to approved process and procedures, international regulations (Standard banking practises and ICC Rules) and within pre-agreed service levels and with speed and accuracy
 Adhere to quality control discipline, procedures and checks at all times
 Day to day query resolution, with upward escalation of more complex queries to the management team
 Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
 Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
 Involved in the retrieval and distribution of information, either on paper or any other electronic medium
 Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self performance reviews
 Thorough solution of queries & identify improvements to processes
 Provide advice, guidance & training to new processing staff
 Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
 Identify and investigate problems specific to their area of expertise and recommend remedial action
 Meet the productivity target established for the profile. Share workload with the other team members within the unit at all times
 Ensure accurate tracking and reporting of WIP errors, conduct WIP error analysis and assist others in the team to reduce WIP errors
 To accurately record and update all applications and spreadsheets daily and ensure a summary of events accurately reflect status of workload.
 Maintain and develop knowledge base by keeping up to date with changes to controls & Checks
 Good Knowledge of risk awareness, knowledge of risk / audit disciplines and controls
Person Specification
(Personal attributes essential to performing role: e.g. skills, competencies, expertise, knowledge, experience. Note: experience not to be time-bound) Skills
 Effective communication, including questioning skills
 Ability to work independently or as part of a team
 Achieving high standards and delivering results with accuracy and attention to detail
 MS Office Applications (preferably, Excel, word & PowerPoint)
 Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing
 Risk awareness
Education & Experience
Essential
 0-24 months of relevant experience (12-18 months exp preferred)
 Graduate in any discipline (Fresher are also eligible)
 Experience of working in a customer facing service environment
 Flexibility in hours of work and ability to work changing shifts patterns
Preferred
 Experience of working in BPO/KPO
 Familiarity with procedures, policies, products and services of a financial organisation
 Knowledge of related risk and audits
 Ability to work within deadlines/customer demand
 Prior experience in International Trade Operations with basic working knowledge of relevant Trade Product(s) and basic understanding of relevant ICC rule(s).
Essential/Basic Qualifications
Person Specification:
Skills
*.Effective communication, including questioning skills
*.Ability to work independently or as part of a team..
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