Job Details:
Aim of the job
Responsible for maintaining and installing professionally full range of Healthcare equipment (various modalities: X-rays, MRI, CT Scans, Patient Monitoring, Cardiovascular…) and maximizing customer satisfaction.
Key Areas of Responsibility
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Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
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Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
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Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
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Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
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Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
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Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
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Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
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Use company property with care to ensure optimal results with minimal operational costs
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Keep abreast of new technologies likely to affect PH range of products
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Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
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Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
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Responsible for completeness and accuracy of service records with particular attention to test & inspection results
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Responsible for adopting appropriate ESD control while servicing PH equipment
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Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
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Responsible for reporting identified device safety issues according to applicable PH quality standard policy
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Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
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Channel Partner selection & renewal (within appointment & approval framework)
Authorities
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Order spare parts
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Execute service activities when product certified
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Initiate quote generation
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Initiate new and changes in Installed Base data
Education & Experience
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Degree level education or equivalent
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Minimum 3-5 years of experience in CT service with multimodality experience.
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Fluent in English, verbal and written in addition to local language
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process...
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