Job Details:
Key Roles and Responsibilities
*.Thorough knowledge and adherence to processes, Department Operating Instructions (DOIs), Service Level Agreements (SLAs) and relevant Group Policies and Guidelines at all times
*.Understand the Operational Risk Framework and risk tool-kit, understanding the risks in the process, ability to identify process gaps
*.Drive static data accuracy and turnaround time on exceptions in-country
*.Proactvely review bottlenecks in provision of static data through liaision with relevant stakeholders
*.Troubleshoot difficult cases with the relevant stakeholders.
*.Proactively identify potential issues/ concerns and escalate to management for attention/ support.
*.Coordinate with hub and relevant stake holders to to share end of day/weekly and monthly reports.
*.Maintaining up-to-date records of all instructions /clarifications received and proper archival of the same and report exceptions to line manager
*.Matching of critical client static data attributes review in SCI and various upstream systems and downstream TPs
*.Coordination and closure of all outstanding items.
*.Ensuring accurate updating of volumes sheets & daily checklists of tasks assigned to COBAM directly or submitted by Relationship Management team directly.
*.Request and maintain the employee profiles (ARM Code / Bank ID) across the different systems in the bank (SCI, ACBS, OTP and DTP).
DQM (Data Quality Management)
*.Liaise with Relationship Managers (RMs)/Client Coverage Manager (CCM) for data clean-ups of data exceptions
*.Co-ordinate with teams in hubs for the clean-up of data exceptions with the information gathered from RM/CCM teams and update Group Cleint Static Data Unit (CSDU) data quality team on the status
*.Quarterly monitoring of all linkages between SCI and various upstream systems (CRM, CDD, Credit mate ) and downstream systems ( TPs- Core Banking, Lending, Trade, Cash, Securities, Client access)
*.Inform DQM team about any exceptions that are to be kept as a result of country regulatory issues etc,after obtaining approvals from country Data Management Committee (DMC) and the Cleint Onboarding and Maintainance (COM) team.
*.All other data clean up arising out any projects etc – to be co owned
*.Raise operational risk items / Phoenix w.r.t any process deviations on data and any challenges faced during clean up of exceptions
*.Validate data definition for countries – i.e. defining Corporate and Insttitutional Banking populations, exclusions to data, mapping table used in the process of reporting
*.Liaise with the relevant Hub Teams required for support for the group driven initiatives
Governance
*.Attend Senior Relationship Manager calls with CSDU unit manager and report any deviation or process gaps
Off-boarding activities
*.Coordinate with RM/CCM to identify clients for off-boarding, manage client communication and associated notifications if required.
*.Co-ordinate with the central closure teams on closures and ensure that the process is carried out seamlesslyand in line with agreed SLA standards until the client is off boarded, and report any deviation exceptions to line manager
*.Ensure Dormancy reports are reviewed by CIB RM’s periodically to enable them to decide proper actions (Exit or CDD triggers)
Qualifications and Skills
*.Work well with teams
*.Influencing and problem solving skills
*.Operational experience (cross product)
*.Diligent and detail oriented
*.Knowledge of CDD policy and procedures helpful
*.Knowledge of Legal Documentation frameworks
*.Knowledge of Corporate Banking Products..
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