Job Details:
Responsibilities
*.Respond to customer inquiries, primarily via email and telephone
*.Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
*.Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
*.Document all technical inquiries; develop and review content for knowledgebase
*.Provide training or assistance to junior staff
*.Participate in testing alpha and beta products
*.Be an advocate for network virtualization, educate GSS on the NSX platform
*.Troubleshoot and engage with engineering on customer reported issues
Requirements
*.Experience in providing Unix/Linux technical support to enterprise customers.
*.Networking: In-depth understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN and network design
*.Experience designing and/or supporting large enterprise deployments.
*.Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
*.Good practical working ability with Linux/UNIX utilities, including editors and command shells
*.B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
*.Fluent in spoken and written English
Highly Preferred Skills
*.Hands on experience with VMware ESX Server or VMware products
*.UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
*.Ability to program and debug bash, perl and python scripts
*.Experience with operation and administration of large Windows Server and Desktop Environments
*.Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
*.Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vCAC including Networking enabled by software
*.Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
*.Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc...
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