Location: U.S.A
Company: Emirates Airline.
JOB PURPOSE
To ensure the delivery of a consistently high level product for EK premium customers and that the service suppliers provide the expected level of service.
JOB ACCOUNTABILITIES
a) Ensure Premium passengers are provided with the highest level of customer service at all times.
b) Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
c) Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.
d) Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes.
e) Keep all passengers in the lounge informed regarding their fight departure and any other information pertaining to their flight.
f) Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.
g) Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other members of the station management group.
MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS
Qualifications:
Minimum of High School Levels or equivalent.
Experience:
Minimum of 2 years experience in airline customer service preferably, with airport experience.
Knowledge/Skills:
Basic knowledge of Departure Control Systems
Knowledge of Microsoft Word and Excel.
Keen interest in the hospitality industry an advantage.
Fluency in English and the language of the country within which you are working.
CRITICAL COMPETENCIES
Customer Service and Orientation
Attention to Detail and Quality
Teamwork
Interpersonal Ability
Continuous Learning
Professionalism
CLICK TO APPLY ON COMPANY'S PAGE
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