Job Details:
Customer Service Agents at Southwest Airlines provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
WHAT ARE SOME OF THE DAILY DUTIES OF A CUSTOMER SERVICE AGENT AT SOUTHWEST AIRLINES? (Your duties may vary depending on the size of your work location.)
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems;
Responsibilities include greeting and handling Customers in a polite and friendly manner;
Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets;
Computes charges, makes change and balances daily transactions;
Checks in baggage and Cargo;
Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed;
Handles transactions required to board the aircraft in a timely and efficient manner;
Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company;
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal;
Must maintain the ability to wear prescribed uniforms;
Qualifications:
BASIC QUALIFICATIONS:
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
2 Interference with air navigation
3 Improper transportation of a hazardous material
4 Aircraft piracy
5 Interference with flightcrew members or flight attendants
6 Commission of certain crimes aboard aircraft in flight
7 Carrying a weapon or explosive aboard an aircraft
8 Conveying false information and threats
9 Aircraft piracy outside the special aircraft jurisdiction of the United States
10 Lighting violations involving transporting controlled substances
11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
established security requirements
12 Destruction of an aircraft or aircraft facility
13 Murder
14 Assault with intent to murder
15 Espionage
16 Sedition
17 Kidnapping or hostage taking
18 Treason
19 Rape or aggravated sexual abuse 2
20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon
21 Extortion
22 Armed robbery or felony unarmed robbery
23 Distribution of, or intent to distribute, a controlled substance
24 Felony arson
25 A felony involving a threat..
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