Job Details:
PURPOSE OF THE JOB
To check customer records and gather all relevant data and documentation strictly in line with current guidance and procedures.
KEY DUTIES & RESPONSIBILITIES INCLUDE:
*.Ensure accurate preparation and data entry of case file and acquire additional information from client systems as necessary
*.Ensure that cases are progressed as efficiently as possible
*.Effectively control the movement of files/data between offices and cases from/returns to the client, ensuring a full audit trail is maintained
*.To escalate issues to the Team Manager in a pro-active fashion
*.Manage own workflow in line with personal and team targets to ensure high quality work is delivered within set timescales.
*.Continually improve team productivity and quality by identifying appropriate process improvements.
*.Deliver consistent and reliable customer service by being proactive in your dealings with customers and responding professionally in all situations.
Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments accreditation and making full use of available structured learning opportunities to achieve and maintain accreditation.
QUALIFICATIONS & SKILLS REQUIRED
*.Working experience within an office administration environment (e.g. data entry) or recent graduate with minimum 2:2 in an academic degree - essential
*.Minimum Highers standard of education or equivalent
*.A good standard of numeracy and computer literacy skills (e.g. Microsoft Word, Excel and Outlook) - essential
*.Excellent verbal and written communication skills
*.Customer focused when dealing with a range of people
*.Have meticulous attention to detail
*.Be highly organised and able to manage own workload to meet stretching targets and strict deadlines
*.Able to work as part of a team..
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