Job Details:
*Please note, this position requires you to work from home**
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The role of Customer Relations (CR) Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer recovery and retention via inbound phone calls. Phone calls will focus on complex customer service and support issues. The successful candidate will be able to work under aggressive time commitments and will be responsible for communicating official positioning on company issues. The CR Advisor develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfaction issues. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.
Be a customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner.
Skills
Be responsible for providing support options, total resolution, and appeasement solutions to Apple customers and AppleCare Representatives. Critical skills include:
• Excellent verbal and written communication skills in English, as well as German essential.
• A passion for customer service, strong technical aptitude, resourcefulness and flexibility.
• Advanced judgment, negotiation and problem solving skills.
• Superior interpersonal skills. Outstanding follow through and organizational ability.
May require working non-standard business hours including weekends.
As an Apple employee you will be able to avail of our full range of benefits, some of which include
• Medical Insurance - 50% for the first six months and 100% thereafter
• Pension Plan - Apple will match up to 7% of your contribution to the company pension plan
• Product Purchase Plan - Discounts on the purchase of Apple products
• Stock Purchase Plan - Discounts on the purchase of Apple Stock/Shares
• Life Assurance - 4 times annual salary
Key Qualifications
Excellent interpersonal skills
Experienced in resolving complex customer service issues
Dedicated to improving customer satisfaction and keeping Apple customers, Apple customers.
Outstanding communication skills, including excellent written English
Flexibility - willing to take on additional tasks and assist in the execution of new projects
Analytical and detail oriented
Target oriented - can deliver results on time.
Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement.
Can identify opportunities for process improvement and develop solutions that target root causes
Can relate to and communicate with all types of situations and customers (internal and external)
Comfortable delivering presentations to Advisors, colleagues and managers as appropriate
Ambitious and motivated to develop the role and add value to the business
Dedicated to improving customer satisfaction
Maintains a positive attitude through periods of change and is professional in all work situations
Additional Requirements
At Home Requirements
• A private workspace with a door that closes, without noise or distraction
• Ergonomic chair and desk
• High speed hard wired internet connection (min 5Mbps download / 1Mbps upload) from a reliable provider...
[Apply on company's page]
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