Job Details:
The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the ChannelVAS portfolio into the same account.
Job Responsibilities
*.Establish productive and professional long-term relationships with stakeholders at all levels
*.Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer's expectations
*.Optimize service performance from a financial point of view
*.Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
*.Monitor the market and competitor activities
*.Regular reporting on sales activities, opportunities, threats, project progress etc.
*.Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
*.Drive solutions-orientated efforts that address the customer situation
Accountabilities and Performance Measures
*.Achieve assigned service performance targets from SLA and financial perspectives
*.Achieve sales targets for new business (cross-selling opportunities)
*.On-time payment collection
*.Complete strategic account plans
*.Active member of integration project team and ensure on-time service launches
*.Maintain high customer satisfaction ratings
*.Arrange meetings between CXO level account personnel and the company's management
Benefits:
Attractive salary package and benefits
Essential Qualifications & Experience
*.5 Years of verifiable experience in Large Account Management
*.Proven sales track record of Telecom and/or VAS services/solutions
*.Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry
Desirable Qualifications & Experience
*.Knowledge of Telecom Systems
*.Bachelor’s or master’s degree
*.Experience with financial statements and reconciliation processes
Profile
*.Strong interpersonal and relationship building skills
*.Modern, consultative sales techniques and results orientated
*.Self-motivated and ability to work independently
*.Ability to converse with stakeholders of all levels, from C-level to business operations
*.Effective influencing, persuasive and negotiation skills
*.Highly analytical, converting trends into actions
*.Excellent presentation skills
*.Pro-active attitude
*.Multi-tasking and coordination
*.Bi-lingual; English and local languages..
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