Job Details:
You will design, implement, operate and improve upon processes built to scale. You will assist with the Google Access team’s efforts to bring broadband to the emerging markets, including sub-Saharan Africa. You'll help direct activities on the ground, having experience in working with and managing network projects and building a sustainable business presence. You are an expert at managing the balance between progress and risk and have world-class project management skills.
Responsibilities
*.Lead all Operations and Maintenance processes and activities for a telecommunications network, including service assurance, customer management, and business growth management
*.Develop and maintain operational processes for effectively managing internal teams, Network Operations Centre and processes, vendors, and customers and for mitigating business, legal, operational, financial, technical and strategic risk
*.Manage vendor and customer relationships to ensure adherence to contracts and achievement and reporting of Service Level Agreement (SLA) targets
*.Identify, implement and maintain efficiency opportunities -- especially automation -- in day-to-day and long-term operations
*.Define, track, maintain and report key metrics of operational performance. Work collaboratively with local and remote management teams with all operational issues for a telecommunications network
Minimum qualifications
*.Bachelor's degree in Computer Science, Engineering, Business or equivalent practical experience.
*.Operations experience in the telecommunications industry or a similar industry.
Preferred qualifications
*.MBA or graduate degree in a management, technical or engineering field.
*.Ability to handle ambiguity, work collaboratively with internal and external partners, and quickly learn new processes and tools.
*.Current knowledge of wireless / wireline telecommunications technology and industry -- particularly in emerging markets. This should include 3G/4G backhaul technologies and fiber optics networks.
*.Proven track record of achieving efficiency and scale in process design and implementation.
*.Strong analytical and reasoning skills with technical, contractual and financial issues. Excellent problem -structuring and -solving skills.
*.Excellent written and verbal communication skills for both frontline staff and senior management and external stakeholders...
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