Job Details:
Job responsibilities:
• Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
• Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Balance customer interests with the interests of American Express
• Deliver Employees, Customers and Shareholder metrics as per goals
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Shift Timings: Candidate should be open to work in nights shifts as we have a 24/7 work environment.
Qualifications
Educational Background Required:
Graduate or Post-Graduate in any field from a recognized University can apply.
Experience Required:
• Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Skills Required:
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Strong written and verbal communication.
• Analytical mind & attention to detail.
• Knowledge of Amex card product would be preferred. (I have re worded)
• Demonstrated consultative experience, ability to influence, resourceful...
[Apply on company's page]
Follow @CareerSpaceInfo .. Subscribe to CareerSpace.info by Email »
No comments:
Post a Comment