Job Details:
The Customer Service Representative is the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
Responsibilities
● Manage customer orders through Customer Service work processes and systems.
● Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
● Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
● Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
● Identify and deliver value added services to our customers.
● Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
● Differentiate between customer requirements and Dow capabilities; choose the best/cost effective solution.
● Contribute to the business goals, in particular for Customer Service.
● Support commercial strategies with Dow customers across multiple businesses.
● Partner with Customer Financial Services (CFS) and Sales to build effective relationships with customers in order to anticipate and deliver expectations.
● Increase quality of Dow's corrective action management process through active participation in problem solving.
Primary Location
Pacific-Indonesia-DKI Jakarta-Jakarta
Qualifications
*.Accounting/Finance/Business educational background preferred.
*.A minimum of 3 years of customer service related or sales experience
Proficiency in Outlook email with strong aptitude with Microsoft Excel
*.Proficiency in ERP SAP systems.
*.Thorough knowledge of respective work process and other integrated work processes, technologies, and applications (Order Receipt & Handling, Payment Receipt & Handling, Pricing, SAP, productivity and e-tools).
*.Strong aptitude for data management / working with numbers
*.Strong aptitude for understand inventory reconciliation best practices, attention to detail
*.Strong negotiation and sales skills preferred
Aptitude for learning new technologies and systems.
culture.
*.Understands and follows Order Receipt and Handling work processes...
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