Director of operations | Fairmont Hotels & Reports- Nairobi, Kenya

Job Details:
Summary of Responsibilities:
Reporting to the Area General Manager, responsibilities and essential job functions include but are not limited to the following:
*.Consistently offer professional, friendly and engaging service
*.Support the Area General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the Area General Manager in their absence
*.Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
*.Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
*.Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
*.Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
*.Ensure full compliance to Hotel operating controls
*.Actively involved in the recruitment process of leadership positions within the operating departments
*.Follow department policies, procedures and service standards
*.Follow all safety policies
*.Other duties as assigned
Qualifications:
*.Previous experience in a senior leadership role, within a similar hotel brand required
*.Extensive Hotel operations experience required
*.Demonstrated knowledge of budget planning and financial controls
*.Computer literate in Microsoft Windows applications required
*.University/College degree in a related discipline preferred
*.Strong interpersonal and problem solving abilities
*.Highly responsible & reliable
*.Ability to work well under pressure in a fast paced environment
*.Ability to work cohesively as part of a team
*.Ability to focus attention on guest needs, remaining calm and courteous at all times...
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