Job Details:
Key tasks
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution • Conveys the hotel image
• Takes part in, organises and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures (Focus) are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments, MOD reports, and quality audits "....
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