Job Details:
Summary Of Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
*.Provide outstanding service to our internal and external guests
*.Assist with tour check-ins and greet the tour guide and groups when required
*.Generate reports for other departments in the hotel
*.Key member of crisis & emergency team
*.Register and checkout hotel guests
*.Act as an ambassador of Fairmont Château Laurier
*.Greet, check in and settle guest accounts while ensuring all service standards are followed
*.Assist Leadership in performing daily duties
*.Follow all safety policies
*.Other duties as assigned
Primary Location
Canada-Ottawa-Fairmont Château Laurier
Employee Status
Regular
Job Level
Colleague
Shift
Rotating / Shift Work
Travel
No
Closing Date
*.Nov.2015, 11:59:00 PM
Qualifications
*.Fluent in both official languages
*.Previous Front Desk Agent experience
*.Excellent verbal and written skills
*.Active listener, self-starter
*.Able to make decisions and take initiative
*.Ability to type 40 words per minute
*.Positive and pleasant attitude
*.Able to work alone
*.Strong team player
*.Detail oriented
*.Must be able to work in a very busy environment
*.Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
*.Knowledge of Review is an asset.
*.Previous Front Desk Agent experience in a similar environment
*.Must have the ability to handle cash effectively and accurately
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
*.Standing during entire shift
Visa Requirements:
Must be eligible to work in Canada...
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