Job Details:
The Main Purpose of the Job is
The Service Advisor is a key-play0er in delivering the Customer Charter and achieve high customer satisfaction combined with optimised aftermarket profitability. Ensure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer follow up”.
Reporting
This position will report to the Service Manager.
Job Objectives
*.Customer satisfaction and complaints handling.
*.Planning the workshop utilisation capacity.
*.Calculation & preparation for retail invoicing, internal invoicing and claim handling.
*.To open and process job cards for repairs, maintenance and service.
*.To Transfer all relevant information from job card to computer system accurately.
*.To close job cards and monitor work in progress.
*.To be the liaison person between the customer and Volvo.
*.To assist Technicians with VST’s & RST’s.
*.To assist with the Workshop administration duties.
*.To check and maintain maintenance parts store.Qualification
*.Grade 12 / N3.
*.Administration Diploma (an advantage).Job Experience
*.Customer Management.
*.Commercial/ Retail mindset.
*.Relating/Negotiating.
*.Planning & organization.
*.Flexible working hours.
*.Product knowledge.
*.Technical knowledge.
*.2 Year minimum strong administration in a workshop environment.Key Competencies
*.Good verbal and written communication skills.
*.Ability to plan and organise.
*.Good customer service skills.
*.Accuracy and attention to detail.
*.Ability to work under pressure.
*.Good Time management."Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer."
Travel Required (maximum)None
Last application date 03-Nov-2015...
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