Job Details:
Front Office Supervisor
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• To consistently provide thoughtful, caring and sincere service
• To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
• To maximize revenues by upselling and following budget guidelines
• To handle Guest concerns and react quickly, logging and notifying proper areas
• Be fully competent in all reception and cashier duties
• To balance operational and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned
Qualifications:
• Previous experience in a leadership or supervisory role an asset
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent standing, walking and sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps...
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