Job Details:
Summary of Responsibilities:
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:
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Consistently offer professional, friendly and engaging service
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Providing exceptional guest service, including offering assistance to Colleagues and Guests in a courteous manner
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Performing routine work
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Cleaning hotel guestrooms and boardrooms
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Cleaning public areas
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Cleaning heart of house areas
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Reporting maintenance issues and deficiencies, and resolving these issues where appropriate
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Maintaining order and cleanliness in all storage areas
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Resupplying amenities as needed
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Properly using and maintaining equipment
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Using hands to lift, carry, or pull objects that may be heavy
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Understanding simple instructions, learn simple procedures and techniques
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Reporting any problems or questions to the Supervisor in a timely manner so that they may be addressed and resolved
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Reporting, delivering and storing lost and found items in accordance with hotel policies and procedures
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Maintaining excellent grooming and uniform standards
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Reading, understanding and following all department policies
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Attending daily pre-shift briefings and departmental meetings
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Other reasonable duties as assigned by supervisors or management
Qualifications:
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At least 1 year work experience
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Basic understanding of the English language preferred
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Dynamic people who are exceptional team members
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Highly responsible & reliable
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Ability to work cohesively as part of a team with minimum supervision
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Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
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Carrying of objects weighting up to 75 lbs.
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Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests...
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