Job Title: Reception Manager|.
Location: Dubai, UAE.
Company: Toyota Al-Futtaim Automotive.
Job Summary:
We are looking for a Reception Manager to join our Service Centre in Dubai.
The purpose of this role is to provide a supervisory management function for all front of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service
The job holder's main responsibilities include:
•Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
•Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
•Make sure that all reporting staff demonstrate a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
•Ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis.
•Ensure the tracking of the financial performance of each indirect employee responsible for selling labour hours and other sales.
•Provide an environment for the managing and supervising staff to provide excellent levels of customer service.
:: The Person:
The ideal candidate will have the following qualifications, experience and skills :
Minimum Qualifications and Knowledge
•Diploma or Degree in Mechanical Engineering
•Diploma or Degree in Hospitality Industry
Minimum Experience:
•5 Years Customer Care
•Reception Manager
•Service Advisor
Job-Specific Skills:
•Microsoft Proficient (MS Project, PowerPoint, Visio Excel and Word)
•Excellent Verbal and Analytical Skills required
Behavioural Competencies :
•Analytical
•Focussed
•Task Orientated
•Communication
•Teamwork
»»» Click For More Details and Apply
Location: Dubai, UAE.
Company: Toyota Al-Futtaim Automotive.
Job Summary:
We are looking for a Reception Manager to join our Service Centre in Dubai.
The purpose of this role is to provide a supervisory management function for all front of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service
The job holder's main responsibilities include:
•Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
•Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
•Make sure that all reporting staff demonstrate a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
•Ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis.
•Ensure the tracking of the financial performance of each indirect employee responsible for selling labour hours and other sales.
•Provide an environment for the managing and supervising staff to provide excellent levels of customer service.
:: The Person:
The ideal candidate will have the following qualifications, experience and skills :
Minimum Qualifications and Knowledge
•Diploma or Degree in Mechanical Engineering
•Diploma or Degree in Hospitality Industry
Minimum Experience:
•5 Years Customer Care
•Reception Manager
•Service Advisor
Job-Specific Skills:
•Microsoft Proficient (MS Project, PowerPoint, Visio Excel and Word)
•Excellent Verbal and Analytical Skills required
Behavioural Competencies :
•Analytical
•Focussed
•Task Orientated
•Communication
•Teamwork
»»» Click For More Details and Apply
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