Job Details:
An opportunities exist for highly motivated professionals to join the Apple Online Store Order Administration Team (AOS OA Team) to support Thailand market. The AOS OA team is dedicated in providing excellent online customer experience through Risk & Payment management and Order & Business support.
We are seeking dynamic individuals who are analytical, with an eye for detail and high customer focus in managing regional order validation which includes effective and efficient resolution of orders involving delivery, payment or risk issues.
The Individual Will Be Focusing On One Or More Of The Following Areas
Risk and Payment Management
Analysis and resolution of affected orders due to delivery, payment or risk issues
Resolve complex credit card issues
Partner with Finance, Order Fulfillment and Logistics in order resolution including credit card payment, refund and delivery issues
Order and Business Support
Support Apple Online Store Sales and Service team escalations on order maintenance request
Audit and manage volume orders in compliance to Apple guidelines
Manage Returns Material Authorization (RMA) to ensure consistent Apple customer experience
Customer Management
Manage inbound and outbound customer calls & emails relating to delivery, risk and payment issues
Deliver the best customer experience in all mode of communication with both internal and external customers
Control and Compliance
Maintain high confidentiality of all customer sensitive information
Ensuring strict compliance with all HR policies
Accountable for appropriate knowledge and use of departmental company systems and databases
Education Details
A degree or diploma holder
The Ideal Candidate Will Possess The Following Qualifications And Experience
Effective communication, strong analytical skills and a good sense of customer service
Fresh graduates are welcome to apply..
[Apply on company's page]
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