Job Details:
MAIN PURPOSE
The Senior Training Officer will have highly developed communication and time management skills, along with the ability to deliver training material in an effective and engaging manner. This role will report into a Supervisor: Training Delivery and will be part of a greater Training team.
JOB OBJECTIVES
Assess learning needs and identify training methods and appropriate mediums of delivery.
Ensure that training is appropriate to accommodate all learning styles.
To facilitate learning interventions that drive performance
Provide input into lesson plans provided by content team.
Ensure all hand outs are of a high standard to support training.
Plan the training room size and layout ensuring all material are prepared.
Use testing questions during the training to ensure group interaction
Ensure that learners are clear about the results after attending the training
Create interest in the need to learn
Ensure that all learning styles are accommodated whilst maintaining the correct level and pace of facilitation
Where visual aids are utilised, ensure that these are of high quality and used appropriately
Compile a report on the effectiveness of the training
Make recommendations for improvement to the specific training course facilitated – feedback this to the content development team
Recommend overall areas for improvement and liaise with direct line manager to address the next steps for improvement
Ensure that all administration and reporting is up to date
Maintain learner results in Learning Management System
JOB KNOWLEDGE
MS Office proficiency is essential
Training Design knowledge is desirable
Project Management proficiency is desirable
Knowledge of telecoms industry is desirable
EDUCATION AND EXPERIENCE
Matric / Grade 12
EDTP or equivalent qualification is essential (Assessor, Moderator, and Facilitator - modules essential)
Minimum 2 years’ experience in Training facilitation or Training delivery environment essential
Experience across multiple channels within Retail / Call Centre is preferred
Customer Relations experience is desirable
Project Management experience is desirable
OR
Matric essential
Relevant courses or modules completed e.g Moderator; Assessor
Minimum of 3 years’ experience in a Training facilitation or Training delivery environment essential
Experience across multiple channels within Retail / Call Centre is preferred
Customer Relations experience is desirable
Project Management experience is desirable...
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